Delete your account
JamStream Ltd (ג'אמסטרים בע"מ), ח.פ. 517333407, Havatselet 6, Kiryat Yam, Israel · Effective July 9, 2026 · Version 2026-07-09
This page explains how to delete your JamStream account (app package live.jamstream.app, website jamstream.live) and all associated data, and what we delete or keep.
Delete your account in the app
- Open JamStream and sign in.
- Tap your profile, then open Settings (⚙️).
- Scroll to Danger zone → Delete my account.
- Type DELETE to confirm, then tap Delete forever.
Your account and data are deleted immediately and permanently. This cannot be undone.
Prefer to request it by email?
If you can’t access the app, email [email protected] from the email address on your account with the subject “Delete my account.” We verify ownership and complete the deletion within 30 days.
What gets deleted
- Your login (Firebase Authentication: email address and phone number)
- Your profile — name/username, photo, cover image, bio
- Your messages and direct messages
- Rooms and concerts you host, and your content within them
- Your social connections (followers/jammers, blocks)
- Your coin balance and any unredeemed coins (these are forfeited)
- Your uploaded photos and images
- Your in-app activity, settings, and preferences
What we keep, and for how long
To meet legal obligations, we retain a limited set of records after deletion. These are kept for the minimum period the law requires and are not used for any other purpose.
| Data | Why | Retention |
|---|---|---|
| Transaction & payment records (purchases, withdrawals, earnings) | Tax, accounting and anti-fraud law | Up to 7 years |
| Child-safety (CSAM) evidence, if any applies to the account | Required by U.S. federal law (18 U.S.C. §2258A / REPORT Act 2024) | At least 1 year |
| Deletion audit record (that the account was deleted) | Security & abuse-prevention | Limited |
Questions
Contact us at [email protected]. See also our Privacy Policy.