← BackEffective date: July 9, 2026 · Version 2026-07-09 · Operator: JamStream Ltd (ג'אמסטרים בע"מ), Israel
JamStream is an adults-only (18+) live-music social platform where people perform, jam, host concerts, and hang out together on video. This page sets the rules for what you may and may not do on JamStream, and how we enforce them. In short: no under-18s, no sexual or abusive content, absolutely no child sexual abuse material, you are responsible for the music rights to whatever you perform, and you must not cheat the coin economy or our safety systems. Battles on JamStream are free, bragging-rights-only competitions — no coins are wagered or won. Coins are bought with real money on our website only (never inside the mobile apps), and only certain earned coins can ever be cashed out. This Policy is part of our Terms and works together with our Privacy Policy, Copyright/DMCA Policy, Coins & Payments terms, and Child Safety Standards.
Binding arbitration & class-action waiver. The Terms that incorporate this Policy require that most disputes between you and JamStream be resolved by individual binding arbitration, and include a waiver of class actions and jury trials. You may opt out of arbitration within 30 days after the date you first create your account by emailing [email protected]. These arbitration terms apply to U.S. users; users in the United Kingdom and European Union keep their own local, non-waivable consumer-law and court rights instead. Please read the dispute-resolution section of the Terms carefully.
Coins are not money and not a bank deposit. JamStream coins are a limited-license virtual item. They are not legal tender, e-money, a stored-value instrument redeemable on demand, or a deposit, and they earn no interest. Purchased and bonus/free coins have no cash value and can never be withdrawn. Only earned "cashable" coins (from tips and gifts) may be cashed out, and only under the specific limits, holds, and verification described in Section 11 and the Coins & Payments terms.
This Acceptable Use Policy and Community Guidelines (the "AUP" or "Policy") sets out the content and conduct that is prohibited on the Service and describes how JamStream enforces these rules. It applies to every person who accesses or uses jamstream.live, the JamStream web application, and the JamStream native mobile applications (collectively, the "Service"), including account holders, room hosts, performers, viewers, concert hosts, ticket buyers, gifters, and anyone who interacts with User Content (each, a "User," "you," or "your").
This Policy is incorporated by reference into, and forms part of, the JamStream Terms of Service (the "Terms"). Capitalized terms not defined here have the meaning given in the Terms. This Policy operates alongside, and does not replace, the Privacy Policy, the Copyright Policy / DMCA Notice-and-Takedown Procedure, the Coins & Payments terms, the Child Safety Standards, and any other posted rules or feature-specific terms. Where copyright, music-licensing, or DMCA matters are addressed, the Copyright Policy governs the detailed procedure and this Policy sets the underlying content rules.
The Service is strictly for adults aged eighteen (18) years or older. Access by anyone under 18 is prohibited without exception. This age restriction is a foundational safety control and is described further in Section 6.
This Policy is written in plain English so that Users can understand and follow it, while remaining legally binding. Examples introduced by "including," "such as," "for example," or "e.g." are illustrative and non-exhaustive.
2.1. You are solely responsible for all activity that occurs under your account, for all User Content you create, perform, stream, upload, transmit, or share, and for your compliance with this Policy, the Terms, and all applicable laws.
2.2. You must not use the Service to do anything unlawful, to facilitate anything unlawful, or to encourage or enable another person to do anything prohibited by this Policy.
2.3. "User Content" means any content you make available on or through the Service, including live and recorded audio-video performances, musical performances, instrumental and vocal audio, images and photographs, profile information, biographical text, usernames and display names, chat messages, direct messages ("DMs"), room names and descriptions, concert titles and descriptions, reactions, gifts, and any other material you transmit.
2.4. You must ensure that all information you provide to JamStream — including account, identity, phone-verification, tax, and payout information — is accurate, current, and complete, and you must keep it updated.
You must not create, perform, stream, upload, post, transmit, store, or share any User Content that falls within any category below. This list is illustrative and non-exhaustive; JamStream may treat other content as violating the spirit of this Policy.
3.1.1. JamStream has an absolute, zero-tolerance prohibition on any content or conduct that sexually exploits, abuses, or endangers children (any person under 18, and any depiction that appears to involve a person under 18). This includes, without limitation:
3.1.2. There is no counter-speech, artistic, comedic, "fictional," or other exception to this prohibition.
3.1.3. Detection, enforcement, and reporting. JamStream uses layered safety technology described in Section 5, including perceptual-hash matching of images and video frames against known-CSAM hash lists. JamStream will immediately remove such content, terminate the responsible account(s), preserve relevant data as required or permitted by law, and report apparent CSAM to the National Center for Missing & Exploited Children (NCMEC) and/or other competent authorities, and cooperate with law enforcement. JamStream may retain reported material and related account data for the period required by applicable law (including U.S. reporting-preservation obligations) notwithstanding any account-deletion request. Reports and concerns may be sent to [email protected]. See also our Child Safety Standards.
3.1.4. Because live audio and video are core to the Service, any use of live streaming to produce, transmit, or solicit CSAE content will result in immediate stream termination, account termination, evidence preservation, and referral to authorities.
3.2.1. Notwithstanding that the Service is 18+, JamStream is a live-music social platform and is not an adult-content service. You must not use the Service to create, perform, stream, or share:
3.2.2. Non-consensual intimate imagery ("revenge porn"), including the sharing or threatened sharing of intimate images without the depicted person's consent, and the creation or sharing of sexualized deepfakes or synthetic sexual imagery of real people, is strictly prohibited.
3.2.3. JamStream uses on-device and other automated tools to detect and interrupt nudity and sexual content in live video and uploaded images, and may mute, cut, blur, or terminate streams and remove images at its discretion. Attempting to evade, disable, or defeat these tools is itself a violation (see Section 4.9).
3.3.1. You must not harass, bully, intimidate, stalk, or threaten any person. Prohibited conduct includes:
3.4.1. You must not create or share content that attacks, dehumanizes, demeans, or incites hatred or violence against people on the basis of a protected characteristic, including race, ethnicity, national origin, caste, religion, sex, gender, gender identity, sexual orientation, disability, serious disease, age, or immigration status.
3.4.2. You must not use, display, or promote hateful slurs, symbols, or imagery, or praise, support, or represent terrorist or violent-extremist individuals or organizations, or use the Service to recruit for, fund, or promote them.
3.5.1. You must not post gratuitous, graphic, or glorifying depictions of violence, gore, or cruelty (including animal cruelty).
3.5.2. You must not promote, encourage, instruct, or coordinate suicide, self-harm, eating disorders, or other acts of self-injury. JamStream may surface crisis-support resources and may remove content that violates this section. If you or someone else is in immediate danger, contact local emergency services.
3.5.3. You must not use the Service to organize, promote, or provide instructions for violence, terrorism, or the making of weapons, explosives, or other items designed to cause serious harm.
3.6.1. You must not use the Service to facilitate, advertise, sell, or coordinate the trade of illegal or regulated goods or services, including illegal drugs or controlled substances, firearms, weapons, explosives, stolen goods, counterfeit goods, human trafficking, wildlife trafficking, or any other unlawful transaction.
3.6.2. You must not post content that violates applicable law in any jurisdiction from which you access the Service or to which your content is directed.
3.7.1. You must not perform, stream, record, upload, or share any content that infringes another person's copyright, trademark, right of publicity, moral rights, or other intellectual-property or proprietary right.
3.7.2. Music-specific rules. Because the Service enables live musical performance, including performance of works you did not write, you must not:
3.7.3. JamStream grants no music rights. JamStream is a neutral hosting and communications platform. JamStream does not obtain, grant, provide, or convey any music license of any kind. JamStream does not hold ASCAP, BMI, SESAC, GMR, PRS/PPL, MLC/Section 115 mechanical, synchronization, or master-use licenses covering your User Content, and does not authorize any public performance, reproduction, streaming, or synchronization of copyrighted works or sound recordings by you. You are solely responsible for securing every license your performance requires. Any platform, ticketing, or transaction fee retained by JamStream is not a license fee and confers no music rights.
3.7.4. Ticketed concerts. If you host a paid or ticketed concert, you specifically represent and warrant that you hold all rights and licenses necessary for a commercial, ticketed performance and, where the concert is streamed or recorded, for the associated reproduction and synchronization uses. Charging admission does not create, and JamStream does not provide, any additional music rights.
3.7.5. Copyright complaints are handled under the JamStream Copyright Policy / DMCA Notice-and-Takedown Procedure. Notices may be sent to the DMCA Designated Agent at [email protected]. JamStream maintains and reasonably implements a repeat-infringer policy under which the accounts of Users who are the subject of repeated valid infringement notices will be terminated in appropriate circumstances, and JamStream may terminate immediately for egregious or willful infringement. Ban-evasion or re-registration by a terminated repeat infringer is prohibited (see Section 4.10).
3.8.1. You must not use the Service to defraud, deceive, or mislead any person, including:
3.9.1. You must not:
In addition to the content rules above, the following conduct is prohibited.
4.1.1. "Coins" are the Service's virtual currency. You must not manipulate, exploit, or abuse the coin economy, including by:
4.1.2. JamStream may reverse, void, freeze, withhold, or claw back coins, earnings, or payouts that result from any violation of this section, from suspected fraud, or from error, and may suspend payouts pending review, consistent with the Terms and applicable law.
4.2.1. Battles are free, non-monetary competitions. A Battle is a live head-to-head performance in which two performers compete, the audience reacts, and the winner earns XP, rank, and clout only. No coins are staked, wagered, escrowed, pooled, transferred, or paid out in a Battle, and there is no cash, coin, or other prize for winning or losing. Battles are a skill-and-entertainment feature, not a game of chance, contest of prizes, wager, lottery, or sweepstakes.
4.2.2. You must not manipulate Battle outcomes, rankings, or XP, including by using multiple accounts, bots, purchased or coordinated votes, vote-buying, brigading, or any other means to distort audience reactions or the result. You must not use Battles to harass another User or to circumvent any other rule in this Policy.
4.3.1. You must not host a paid or ticketed concert that you do not intend to, or do not, actually perform. You must not misrepresent a concert, sell tickets in bad faith, or abuse the cancellation, no-show, or automatic-refund mechanics (including "ghost" concerts) to obtain coins or to harm ticket buyers. See Section 12 for the concert ticketing and refund terms.
4.4.1. You must not artificially inflate, deflate, or falsify engagement, followers, fans, gifts, tips, viewer counts, leaderboards (including "Top Gifters"), achievements, streaks, or XP through bots, fake accounts, automation, or coordinated manipulation.
4.5.1. You must not abuse the Pro, VIP, or Vanguard upgrade tiers, membership benefits, auto-renewal, welcome-coin, phone-verification, referral, or streak mechanics, including by fraud, chargeback abuse, or the creation of duplicate or fake accounts to obtain benefits. See Section 13 for upgrade-tier and auto-renewal terms.
4.6.1. You must not attempt to gain unauthorized access to the Service, other Users' accounts, or any system or network; probe, scan, or test the vulnerability of the Service; bypass authentication, App Check, rate limits, or any security or access-control measure; or interfere with or disrupt the integrity or performance of the Service.
4.7.1. You must not scrape, crawl, harvest, index, cache, or otherwise collect data, User Content, profiles, streams, images, or metadata from the Service by automated means, and you must not use bots, spiders, or automated agents to access the Service, in each case except as expressly permitted in writing by JamStream. You must not build or train datasets or models from User Content, or reproduce or redistribute the Service's data, without JamStream's prior written consent.
4.8.1. Except to the extent this restriction is prohibited by applicable law, you must not reverse engineer, decompile, or disassemble the Service, or attempt to derive source code, circumvent technical protections, or create derivative or competing services from the Service or its data.
4.9.1. You must not disable, obstruct, manipulate, or attempt to evade JamStream's moderation, safety, age-assurance, or content-detection systems (including on-device NSFW/nudity detection, CSAM hash-matching, keyword/toxicity filtering, or reporting tools), whether by technical means, obfuscation, coded language, off-platform routing, or otherwise.
4.10.1. If JamStream suspends, terminates, or restricts your account or a specific feature, you must not create, use, or access another account, or use another person's account, to circumvent that action. Ban evasion is an independent violation that will result in termination of the evading account(s). This applies with particular force to Users terminated for CSAE, repeat copyright infringement, fraud, or safety violations.
4.11.1. Coins are not, and must not be, purchased inside the native mobile applications. You must not attempt to purchase, sell, or facilitate the purchase of coins through the mobile apps, steer other Users to circumvent applicable mobile app-store rules, or misuse any purchasing pathway. Coin purchases occur only on the JamStream website (see Section 11).
4.12.1. You must not use DMs, chat, profiles, or any communication feature to send spam, solicit off-platform payments in violation of this Policy, harass, or route Users to prohibited content or scams.
5.1. JamStream uses a layered, reasonable-efforts safety stack to detect and act on prohibited content. Depending on the surface, this includes:
5.2. What JamStream does not use. For clarity, JamStream does not use Microsoft PhotoDNA. Our CSAM-detection approach uses perceptual-hash matching against known-CSAM hash lists together with the human-review and NCMEC-reporting process described above.
5.3. These systems are provided on a reasonable-efforts basis and will not detect or prevent every violation (see Section 15.4). Attempting to defeat or evade them is a violation (see Section 4.9).
5.4. Review and response times are internal targets, not guarantees. Any timeframes we describe for reviewing reports, moderating content, deciding appeals, or otherwise responding are internal operational targets only and are not guarantees or contractual commitments; actual times may vary with volume, severity, staffing, and other factors. For apparent child sexual abuse material, we make reports to NCMEC as soon as reasonably possible consistent with applicable law. Nothing in this Section overrides any response deadline that applicable law imposes on us.
6.1. You must be at least 18 years old to access or use the Service. By using the Service, you represent and warrant that you are 18 or older. Accounts found to belong to persons under 18 will be terminated.
6.2. JamStream may use age-assurance, identity-verification, and phone-verification measures and may condition access, features, or payouts on passing them. Providing false age or identity information is a violation. Your date of birth is collected and used only to confirm you are old enough to use the Service and is stored privately (see Section 7 and the Privacy Policy).
6.3. You must not attempt to onboard, invite, or provide access to any person under 18.
7.1. On-device analysis for safety. To operate the safety systems in Section 5, the Service analyzes your live and uploaded audio, video, and images — including images that may contain your face and audio that includes your voice. Where nudity/NSFW analysis runs on-device, that particular analysis is performed locally on your device, and the specific frame data generated for that on-device check is not, by itself, sent to JamStream for that check. This is not a representation that your live video never reaches our servers. To deliver live streaming and concerts, your audio and video are transmitted through and may be relayed, buffered, and recorded by JamStream and its infrastructure providers, and content that is flagged, reported, or escalated (including uploaded images and recorded segments) may be reviewed by our systems and by trained human reviewers on our servers, and preserved and reported where required by law. How this data is handled is described in the Privacy Policy.
7.2. Biometric-privacy notice and consent. Some of this processing may involve information that qualifies as "biometric" under laws such as the Illinois Biometric Information Privacy Act (BIPA) and as "special category" data under the EU/UK GDPR. When you first enable your camera or microphone, we ask for your distinct, affirmative opt-in consent for JamStream (and its service providers) to collect and process this audio/video/image data for the purposes of content moderation, safety, age-assurance, and providing the live-performance features you request, and we record that consent (with a timestamp and policy version). JamStream does not sell biometric information, does not use it to identify you for advertising, and retains it only as long as needed for these purposes or as required by law.
7.2.1. Withdrawing consent. You may withdraw your consent at any time through an in-product control that is as easy to use as the original consent prompt (Settings > Privacy > Camera/Microphone & Safety Processing), or by contacting [email protected]. Because our safety checks are a condition of live participation, withdrawing consent will disable live streaming and image upload, but you may continue to use non-streaming features. Withdrawal does not affect processing already carried out before you withdrew. Independently of your consent, we may continue processing that is necessary to comply with a legal obligation or that is carried out in the substantial public interest (for example, detecting and reporting child sexual abuse material), so that a withdrawal of consent cannot be used to disable child-safety protections. Full details are in the Privacy Policy.
8.1. How to report. JamStream provides in-Service reporting tools (including report and block functions) for content, Users, rooms, concerts, battles, chat, and DMs. You may also report by email to [email protected]. Copyright complaints should be directed to [email protected] under the Copyright Policy; privacy concerns to [email protected]; and legal notices to [email protected].
8.2. What to include. To help us act quickly, please identify the content or User at issue with enough detail to locate it (for example, the username, room or concert, approximate date and time, and a description of the problem), and, for urgent safety matters, any information that helps assess risk.
8.3. Good-faith reporting. Reports must be made in good faith. You must not submit false, abusive, retaliatory, or automated bulk reports, or misuse the reporting or blocking tools to harass others.
8.4. Emergencies. JamStream is not an emergency service and cannot guarantee a response time. If you believe someone is in immediate danger, contact local emergency services. For suspected child endangerment, report to [email protected] and to the appropriate authorities.
8.5. No confidentiality guarantee. While JamStream endeavors to handle reports appropriately, it cannot guarantee anonymity or confidentiality, and may need to share report information to investigate, resolve, or comply with legal obligations.
8.6. Interactions with other users; off-platform meetings — assumption of risk. The Service lets you interact with other people. JamStream does not conduct criminal-background or identity checks on Users and makes no representation about any User's identity, conduct, or safety. You are solely responsible for your interactions with other Users, whether online or in person, and if you choose to communicate with or meet any User off the Service, you do so entirely at your own risk. To the maximum extent permitted by law, you assume all risk of, and release JamStream from, any claim arising from another User's conduct — including harassment, abuse, defamation, threats, emotional distress, fraud, physical or sexual assault, stalking, bodily injury, or death — except to the extent such liability cannot be released under applicable law and except for harm caused by JamStream's own gross negligence or willful misconduct. Keep interactions on the Service, never share personal contact or financial information, and report unsafe Users to [email protected]. The full assumption-of-risk terms are set out in the Terms.
9.1. Right, not obligation, to act. JamStream reserves the right, but does not assume any obligation, to monitor, review, screen, or moderate the Service or User Content. JamStream does not pre-screen all content and is under no duty to monitor. The absence of enforcement action in any instance is not a waiver of JamStream's right to act in any other instance.
9.2. Range of enforcement actions. Where JamStream determines, in its sole discretion, that this Policy, the Terms, or applicable law has been or may have been violated, or to protect Users, third parties, JamStream, or the integrity of the Service, JamStream may take any action it considers appropriate, including:
9.3. Sole discretion; proportionality. Enforcement decisions are made at JamStream's sole discretion. JamStream may consider the severity, frequency, intent, and impact of a violation, a User's history, and legal and safety considerations, and may escalate directly to termination for serious violations (including CSAE, credible threats, fraud, and repeat infringement) without prior warning or a graduated response.
9.4. Immediate action. JamStream may act immediately and without prior notice where it believes doing so is necessary to prevent harm, comply with law, respond to a valid legal or rights-holder notice, or protect the Service or its Users.
9.5. Effect of termination. Upon termination, your right to access the Service ceases. Provisions of the Terms and this Policy that by their nature should survive — including intellectual-property, indemnity, disclaimer, limitation-of-liability, dispute-resolution, coin/economy, and enforcement provisions — survive termination. Termination does not entitle you to any refund except as required by law, and does not release you from obligations accrued before termination.
9.6. Preservation. JamStream may preserve, and disclose to authorities, User Content and account data as it reasonably believes necessary to comply with law, enforce this Policy, respond to legal process, or protect the rights, property, or safety of any person, including retaining CSAE-related and other material for legally required periods notwithstanding a deletion request.
10.1. Where required by applicable law, and otherwise at JamStream's discretion, JamStream may offer a means to appeal or seek reconsideration of certain enforcement actions. If available, appeal instructions will be provided with the enforcement notice or on the Service.
10.2. Appeals are not available, and JamStream will not reinstate accounts or content, for CSAE violations or other conduct that JamStream determines poses a serious safety, legal, or integrity risk. JamStream's determination on any appeal is final and made in its sole discretion, subject to non-waivable legal rights.
10.3. Notice-and-action (EU/UK). Any person or entity may notify JamStream of content on the Service they consider illegal, using our in-Service reporting tools or by emailing [email protected] (or, for the EU Digital Services Act point of contact, [email protected]). To help us act, please include the electronic location of the content (such as the username, room, concert, or approximate date/time), an explanation of why you consider it illegal, and your contact details, together with a good-faith statement that your notice is accurate. We will process complete notices in a timely, diligent, non-arbitrary, and objective manner.
10.4. Statement of reasons. Where required by the EU Digital Services Act or comparable law, when we remove, disable, restrict, demote, or suspend content or an account, we will provide the affected user with a statement of reasons explaining the decision, the facts and grounds relied on, whether automated means were used, and the available redress options (including internal appeal and, where applicable, out-of-court dispute settlement and judicial remedies), unless doing so is prohibited by law or would prejudice a child-safety, security, or law-enforcement matter.
10.5. Internal complaint-handling. Eligible users may lodge a complaint about a moderation or account decision through our internal complaint-handling system by emailing [email protected] within the period stated in the relevant notice (and at least six months from the decision where the EU Digital Services Act applies). Complaints are reviewed by qualified staff who did not make the original decision, and we will reverse a decision without undue delay where the complaint shows it was wrong. This internal process is in addition to, and does not limit, any out-of-court dispute-settlement or court rights you have under local law.
10.6. Point of contact. For EU/UK digital-services matters (including notices, statements of reasons, and complaints), our point of contact is [email protected]. These procedures operate alongside our copyright/DMCA process (see the Copyright Policy) and do not replace it for intellectual-property complaints.
Coins are a limited-license virtual item used inside the Service for tipping, gifting, and similar interactions. As stated in the notice at the top of this Policy, coins are not money, e-money, a stored-value or deposit instrument, or legal tender, and they earn no interest. Except for the earned-coin cashout described below, coins have no cash value and are non-refundable and non-transferable outside the features JamStream provides.
Coins may be purchased with real money via PayPal on the JamStream website only. Coins are never sold or purchasable inside the iOS or Android apps, consistent with mobile app-store policies. Do not attempt to buy coins in the apps or route others around this rule (see Section 4.11).
You can also earn coins when other Users tip or gift you. Coins earned this way that are eligible for cashout are referred to as "cashable" coins. Purchased coins and bonus/free/promotional coins (for example welcome coins, phone-verification coins, referral coins, and streak coins) are not withdrawable and have no cash value.
Eligible earned/cashable coins may be withdrawn to PayPal, subject to the following requirements (and any further terms in the Coins & Payments page):
| Requirement | Detail |
|---|---|
| Minimum withdrawal | 15,000 cashable coins (approximately US$75) |
| Holding period | Approximately 14 days before funds are released |
| Review | Each request is subject to manual review for fraud, safety, and compliance |
| Frequency | One withdrawal request per 7 days |
| Large withdrawals | May require phone re-verification and additional identity checks |
| Payout method | PayPal (you are responsible for a valid, verified payout account) |
Only cashable coins are eligible. Purchased and bonus/free coins can never be withdrawn or converted into cashable balance. JamStream may withhold, delay, reverse, or deny a payout where required by law or where fraud, error, chargeback, or a policy violation is suspected.
We will not use the minimum-payout threshold to permanently keep validly earned, matured cashable coins. If your matured cashable balance is below the minimum when you close your account (or after a reasonable dormancy period), you may request a final payout of your full matured cashable balance below the threshold, or we will remit it in accordance with applicable unclaimed-property law. If PayPal is not available to you, we will offer a reasonable alternative payout method where one is lawfully available, or hold your matured cashable coins until a method becomes available, and will not forfeit them for that reason. Where the name on your payout account differs from your account name, we will accept reasonable evidence (such as a legal name change) that the account is yours. Any forfeiture of coins for a policy violation is limited to the amount reasonably attributable to the violation and our reasonable resulting costs, and is not a penalty.
The payout itself is disbursed by our PayPal payout partner, which acts as the money-transmitter of record; JamStream provides the software that instructs the transfer and retains its platform fee for that service (subject to confirmation by fintech counsel). Full cashout terms are in the Coins & Payments page.
You are responsible for any taxes on amounts you cash out. Where required, JamStream (or its payment partner) will collect tax information and, for U.S. earners whose payouts meet or exceed the applicable IRS reporting threshold, issue an IRS Form 1099. Providing accurate tax and identity information is a condition of payout.
The coin system is a closed-loop feature for use within the Service and is not a general-purpose payment, money-transmission, or stored-value service. You must not use coins, tipping, gifting, or cashout to launder money, move funds between accounts you control, evade sanctions or tax reporting, or otherwise abuse the economy (see Section 4.1).
12.1. Ticketed events. Concerts are paid, ticketed live events hosted by performers. Ticket prices, event details, and any host-specific terms are shown at the point of purchase. Concert hosts must actually perform the events they sell and must hold all necessary music and performance rights (see Section 3.7.4).
12.2. Refund policy. If a concert is cancelled, does not take place, or a host is a no-show, ticket buyers are entitled to a refund of the ticket price through the Service's refund mechanics. Except where required by applicable consumer law or expressly stated at purchase, tickets to events that take place as described are generally non-refundable once the event has occurred or begun. JamStream may operate automatic-refund logic for cancelled or "ghost" concerts and may reverse or withhold host earnings accordingly. Abuse of concert or refund mechanics is prohibited (see Section 4.3).
13.1. Upgrade tiers. The Service is free to use. JamStream also offers optional paid upgrade tiers, including Pro, VIP, and Vanguard, which unlock certain features or benefits. These upgrades are purchased with Coins, deducted from your Coin balance (Coins are bought with real money via PayPal on the Website only — never inside the mobile apps). Pricing (in Coins) and benefits are shown before you upgrade.
13.2. Automatic renewal and cancellation. Where a tier renews automatically, each renewal is charged by deducting the applicable number of Coins from your Coin balance at the then-current Coin price for the applicable cycle until you cancel; if your balance is insufficient, the tier does not renew. Before an auto-renewing upgrade begins, JamStream will clearly disclose the recurring Coin charge and cycle and obtain your consent. You can cancel at any time from your account settings; cancellation stops future renewals and takes effect at the end of the current paid period. These upgrades are never offered, sold, renewed, or managed inside the mobile apps. Except where required by law, Coins already deducted for the current period are not refunded. Consumers in the UK/EU and certain U.S. states may have additional cancellation and refund rights that are unaffected by this section.
14.1. What we collect. To operate the Service, JamStream collects and processes, among other things: your email address; a verified phone number (stored in restricted, non-public form, encrypted at rest, and not shown to other users); your date of birth (used only for age-gating and stored privately); photos and profile media; live and recorded audio and video you transmit; device information; IP address; and usage and interaction data. Details, legal bases, and your rights are in the Privacy Policy.
14.2. Who we share it with. JamStream shares personal data only as needed to run the Service, with service providers acting on our instructions, including PayPal (payments and payouts), Google/Firebase (authentication, database, hosting, and app infrastructure), and Cloudflare (delivery, media, and security). JamStream does not sell your personal data. JamStream may also disclose data to authorities where required by law or to protect safety, as described in Section 9.6 and the Privacy Policy.
14.3. Your controls. You can access, correct, or delete your data as described in the Privacy Policy and can delete your account via Account Deletion, subject to legally required retention (including CSAE-related preservation).
15.1. User Content is not JamStream's. User Content is created by Users and does not represent the views of JamStream. JamStream does not endorse, guarantee, or assume responsibility for any User Content and disclaims responsibility for it to the fullest extent permitted by law.
15.2. Good-faith moderation immunity. To the fullest extent permitted by applicable law, JamStream and its affiliates, officers, directors, employees, and agents will not be liable to you or any third party for any action taken or not taken in connection with moderation, review, removal, restriction, disabling, muting, cutting, or refusal of access to any content, or for any decision to suspend, terminate, or restrict any account or feature, whether or not the content was actually a violation and whether the decision was made by automated tools, human review, or a combination. This includes decisions to leave content available and decisions to remove it.
15.3. Section 230 alignment (U.S.). JamStream is a provider and user of an interactive computer service. Consistent with 47 U.S.C. § 230, JamStream is not the publisher or speaker of information provided by another content provider, and is not liable on account of any action voluntarily taken in good faith to restrict access to or availability of material that JamStream or its Users consider objectionable, or on account of enabling the technical means to restrict such material. Nothing in this Policy limits protections available to JamStream under Section 230 or analogous laws in other jurisdictions.
15.4. No guarantee of detection. JamStream's moderation and safety systems, including automated and on-device tools, are provided on a reasonable-efforts basis and will not detect or prevent every violation. JamStream does not warrant that the Service is free of prohibited content or conduct.
15.5. Consumer carve-outs. Nothing in this Policy excludes or limits any liability that cannot be excluded or limited under applicable law, including, for consumers in the United Kingdom and European Union, liability for death or personal injury caused by negligence, for fraud, or for statutory consumer rights that cannot be waived. Where any provision of this Section is unenforceable against a consumer, it applies to the maximum extent permitted.
16.1. To the fullest extent permitted by applicable law, you will defend, indemnify, and hold harmless JamStream Ltd (ג'אמסטרים בע"מ) and its affiliates, officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, costs, and reasonable attorneys' fees arising out of or related to (a) your User Content; (b) your violation of this Policy, the Terms, or any applicable law; (c) your infringement or alleged infringement of any third-party right, including any failure to obtain required music licenses; and (d) your misuse of the Service. This obligation does not apply to the extent a claim arises from JamStream's own gross negligence or willful misconduct, and does not limit any non-excludable consumer rights.
17.1. JamStream may update this Policy from time to time. If we make material changes, we will provide reasonable notice by posting the updated Policy with a new effective date and, where appropriate, by additional notice through the Service. Changes are not retroactive except as required for legal or safety reasons. Your continued use of the Service after the updated Policy takes effect constitutes your acceptance of it. If you do not agree to a change, you must stop using the Service.
18.1. Severability and reformation. If any provision of this Policy is held invalid, unlawful, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, severed, and the remaining provisions will remain in full force and effect.
18.2. No waiver. JamStream's failure to enforce any provision of this Policy is not a waiver of its right to do so later.
18.3. Interpretation. Headings are for convenience only. "Including" and similar words are illustrative and non-limiting.
18.4. Governing terms and jurisdiction. This Policy is governed by, and subject to, the governing-law, dispute-resolution (including binding individual arbitration and the class-action waiver, with a 30-day opt-out), and jurisdiction provisions of the Terms. For Users in the United Kingdom and European Union, applicable local notice-and-action and consumer-protection regimes apply in addition to the procedures described here, and mandatory local-law rights are unaffected.
The Service is operated by JamStream Ltd (ג'אמסטרים בע"מ), a company organized under the laws of Israel, company registration number (ח.פ.) 517333407, registered office: Havatselet 6, Kiryat Yam, Israel.
Operator: JamStream Ltd (ג'אמסטרים בע"מ), a company organized under the laws of Israel (ח.פ. 517333407), registered office Havatselet 6, Kiryat Yam, Israel; operator of jamstream.live and the JamStream applications. Effective date: July 9, 2026 · Version 2026-07-09.
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